Self-assessment using the EFQM's Excellence 2000 model: Which method is best?

被引：0

作者：

MacKerron, G.C. ^{[1
]}

McGlynn, K. ^{[1
]}

机构：

[1] Napier University, Craighouse Campus, Craighouse Road, Edinburgh EH10 5LG, United Kingdom

来源：

Engineering Science and Education Journal | 2000年 / 9卷 / 06期

关键词：

Industrial management - Quality assurance - Quality control;

D O I：

10.1049/esej:20000608

中图分类号：

学科分类号：

摘要：

Various organizations have adopted the European Foundation for Quality Management's (EFQM's) Excellence 2000 model as a means of self-assessment to gain the benefits of improved performance. The model helps in improving the performance along with strategy sustainment to gain multiple benefits. Improved opportunities, strengths identification, practices learning and transfer ideas were also analyzed. The results showed that the process helped the European organizations to increase their business excellence.

引用

页码：273 / 277

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