Service quality: A tutorial

被引：0

作者：

Harvey, Jean ^{[1
]}

机构：

[1] Univ of Quebec at Montreal, Montreal, Canada

来源：

Journal of Operations Management | 1998年 / 16卷 / 05期

关键词：

D O I：

暂无

中图分类号：

学科分类号：

摘要：

引用

页码：583 / 597

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