Service quality: A tutorial

被引：0
|
作者：
Harvey, Jean [1 ]
机构：
[1] Univ of Quebec at Montreal, Montreal, Canada
来源：
Journal of Operations Management | 1998年 / 16卷 / 05期
关键词：
D O I：
暂无
中图分类号：
学科分类号：
摘要：
19
引用
收藏
页码：583 / 597
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