Hungary's journey to business excellence

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作者：
机构：
[1] Molnár, Pál
来源：
Molnár, P. | 1600年 / American Society for Quality卷 / 36期
关键词：
Algorithms - Customer satisfaction - Performance - Personnel training - Professional aspects - Quality assurance - Quality control - Social aspects - Strategic planning - Total quality management;
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学科分类号：
摘要：
Hungary has emerged as a European success story, with growth occurring even during the recent worldwide recession. Though, dramatic improvements in quality at the four featured companies required a complete transformation from authoritarian to participative decision making. Thus, social and environmental responsibility are important components of the companies' quality efforts.
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