Going beyond 'customer satisfaction'

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作者：

Hanson, Mike

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Broadcast Technology | 1993年 / 18卷 / 07期

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[41] THE NATURE OF CUSTOMER SATISFACTION
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QUALITY PROGRESS, 1989, 22 (02) : 37 - 40
[42] Measuring customer satisfaction
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[47] Customer satisfaction is not enough
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[48] Job and customer satisfaction
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[49] TOTAL CUSTOMER SATISFACTION
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[50] THE BUSINESS OF CUSTOMER SATISFACTION
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