Design of the quality of service recovery and empirical study in catering industry

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作者：
机构：
[1] Pai, Fan-Yun
[2] 2,Yeh, Tsu-Ming
来源：
Yeh, T.-M. (tmyeh@mail.dyu.edu.tw) | 1600年 / Chinese Society for Quality卷 / 20期
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D O I：
10.6220/joq.2013.20(3).03
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