共 50 条
- [21] E-Service Quality, E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market; Evidence form Malaysia 4TH INTERNATIONAL CONFERENCE ON MANUFACTURING, OPTIMIZATION, INDUSTRIAL AND MATERIAL ENGINEERING (MOIME 2016), 2016, 131
- [22] EMPIRICAL STUDY THE INFLUENCES OF CUSTOMER ORIENTATION, SERVICE QUALITY ON BEHAVIORAL INTENTION BASED ON CHINA'S CONSUMER-TO-CONSUMER E-COMMERCE CONTEXT JOURNAL OF THE BALKAN TRIBOLOGICAL ASSOCIATION, 2016, 22 (2A): : 2152 - 2171
- [24] Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting Electronic Commerce Research, 2019, 19 : 477 - 499
- [25] The Study of Online Financial Information Service Quality Evaluation - A Perspective of Vertical Financial Websites in China PROCEEDINGS OF 2018 IEEE 4TH INFORMATION TECHNOLOGY AND MECHATRONICS ENGINEERING CONFERENCE (ITOEC 2018), 2018, : 999 - 1005
- [26] Empirical study on relationship between e-service quality and customer retention in pre-purchase stage FOURTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS: THE INTERNET ERA & THE GLOBAL ENTERPRISE, VOLS 1 AND 2, 2005, : 234 - 243
- [27] Empirical study customer retention in pre-purchase stage based on e-service quality model FIFTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS 1-3: INTEGRATION AND INNOVATION THROUGH MEASUREMENT AND MANAGEMENT, 2006, : 334 - 342