The evaluation of airline service quality by the refined importance-performance analysis

被引：0
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作者：
Chen, Shu-Chuan [1 ]
Kuo, Shih-Yao [1 ]
机构：
[1] Department of Aviation Service Management, Aletheia University, Tainan 721, Taiwan
来源：
Hangkong Taikong ji Minhang Xuekan/Journal of Aeronautics, Astronautics and Aviation | 2008年 / 40 A卷 / 03期
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页码：173 / 182
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