Validating the end-user computing satisfaction instrument for online shopping systems

被引：11
|
作者：
Soochow University, Taiwan [1 ]
不详 [2 ]
机构：
来源：
J. Organ. End User Comput. | 2008年 / 4卷 / 74-96期
关键词：
D O I：
10.4018/joeuc.2008100104
中图分类号：
学科分类号：
摘要：
End-user satisfaction has always been an important component of lnformation Systems (IS) success. This is also true for online applications, including online shopping systems, where in addition to being a customer, the shoppers play the role of end-users. Shoppers may not come back to or make a purchase on a Web site if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers' experiences as end-users. Copyright © 2008, IGI Global.
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