Service recovery and post-purchasing behaviors: The moderation effects of corporate image and previous perceived value

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Department of Business Administration, National Changhua University of Education, Taiwan ^{[1
]}

不详 ^{[2
]}

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来源：

J Qual. | / 3卷 / 105-120期

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D O I：

10.6220/joq.2015.22(2).03

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引用

共 14 条

[1] Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience
Kuo, Nien-Te
Chang, Kuo-Chien
Chen, Mu-Chen
Hsu, Chia-Lin
[J]. JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2012, 13 (03) : 212 - 234
[2] The effects of customer satisfaction, perceived value, corporate image and service quality on behavioral intentions in gaming establishments
Wu, Hung-Che
[J]. ASIA PACIFIC JOURNAL OF MARKETING AND LOGISTICS, 2014, 26 (04) : 540 - 565
[3] An Empirical Study of the Effects of Service Quality, Perceived Value, Corporate Image, and Customer Satisfaction on Behavioral Intentions in the Taiwan Quick Service Restaurant Industry
Wu, Hung-Che
[J]. JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2013, 14 (04) : 364 - 390
[4] PERCEIVED VALUE, SERVICE QUALITY, CORPORATE IMAGE AND CUSTOMER LOYALTY: EMPIRICAL ASSESSMENT FROM PAKISTAN
Ishaq, Muhammad Ishtiaq
[J]. SERBIAN JOURNAL OF MANAGEMENT, 2012, 7 (01) : 25 - 36
[5] The effect of service quality and customer satisfaction on customer loyalty The mediation of perceived value of services, corporate image, and corporate reputation
Ozkan, Pinar
Suer, Seda
Keser, Istem Koymen
Kocakoc, Ipek Deveci
[J]. INTERNATIONAL JOURNAL OF BANK MARKETING, 2020, 38 (02) : 384 - 405
[6] Service Quality, Perceived Value, Corporate Image, and Customer Loyalty in the Context of Varying Levels of Switching Costs
Wang, Chung-Yu
[J]. PSYCHOLOGY & MARKETING, 2010, 27 (03) : 252 - 262
[7] Exploring the impacts of national image, service quality, and perceived value on international tourist behaviors: A Nepali case
Zhang, Juyan
Adhikari, Dharma
Fahmy, Shahira
Kang, Seok
[J]. JOURNAL OF VACATION MARKETING, 2020, 26 (04) : 473 - 488
[8] Investigating the effects of corporate social responsibility on customer citizenship behavior with the mediating roles of corporate image and perceived service quality
Norouzi, Hossein
Asl, Roghayeh Teimourfamian
[J]. SOCIAL RESPONSIBILITY JOURNAL, 2023, 19 (10) : 1885 - 1899
[9] Impact of service quality, corporate image and customer satisfaction towards customers' perceived value in the banking sector in Pakistan
Zameer, Hashim
Tara, Anam
Kausar, Uzma
Mohsin, Aisha
[J]. INTERNATIONAL JOURNAL OF BANK MARKETING, 2015, 33 (04) : 442 - 456
[10] How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value
Kuo, Nien-Te
Chang, Kuo-Chien
Cheng, Yi-Sung
Lai, Chia-Hui
[J]. ASIA PACIFIC JOURNAL OF TOURISM RESEARCH, 2013, 18 (07) : 803 - 822

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