Why TQM programmes fail? A pathology approach

被引：61
|
作者：
Mosadeghrad, Ali Mohammad [1 ]
机构：
[1] Health Management and Economics Research Centre, Tehran University of Medical Sciences, Tehran, Iran
来源：
TQM Journal | 2014年 / 26卷 / 02期
关键词：
Purpose: Implementing total quality management (TQM) is not without difficulties and achieving its promised benefits is not easy. The purpose of this paper is to identify the barriers to TQM successful implementation. Design/methodology/approach: A literature review has been done to explore the major reasons for the failure of TQM programmes. Findings: An examination of 54 TQM empirical studies identified 54 obstacles to successful TQM implementation. There are both theoretical and practical difficulties in applying TQM in organisations. An ineffective TQM package; inappropriate TQM implementation methods and an inappropriate environment for implementing TQM are the main reasons for TQM failure. The most frequently mentioned reasons for TQM implementation failures include insufficient education and training; lack of employees' involvement; lack of top management support; inadequate resources; deficient leadership; lack of a quality-oriented culture; poor communication; lack of a plan for change and employee resistance to the change programme. Research limitations/implications: The review was limited to articles written in English language during the past 30 years(1980-2010). Practical implications: TQM does deliver better performance when an appropriate model of TQM is appropriately implemented in a supportive environment. The findings of this paper provide managers with a practical understanding of the factors that are likely to obstruct TQM implementation. Managers should overcome these barriers to achieve the TQM benefits. Originality/value: Understanding the factors that are likely to obstruct TQM implementation will help organisations in planning better TQM models. © Emerald Group Publishing Limited;
D O I：
10.1108/TQM-12-2010-0041
中图分类号：
学科分类号：
摘要：
引用
收藏
页码：160 / 187
相关论文
共 50 条
  • [41] COMMUNICATIONS - WHY THEY FAIL
    POIRIER, CC
    TAPPI, 1978, 61 (04): : 73 - 75
  • [42] WHY ENGINEERS FAIL
    MCALISTER, J
    MACHINE DESIGN, 1984, 56 (04) : 47 - 49
  • [43] Why Elections Fail
    Seeberg, Merete Bech
    PARTY POLITICS, 2018, 24 (02) : 222 - 223
  • [44] Why Nations Fail
    Haselip, James
    EXTRACTIVE INDUSTRIES AND SOCIETY-AN INTERNATIONAL JOURNAL, 2014, 1 (01): : 119 - 120
  • [45] WHY PRISONS FAIL
    Simpson, Ray Mars
    JOURNAL OF CRIMINAL LAW & CRIMINOLOGY, 1934, 25 (04): : 601 - 606
  • [46] WHY MANAGERS FAIL
    BADAWY, MK
    RESEARCH MANAGEMENT, 1983, 26 (03): : 26 - 31
  • [47] WHY SYSTEMS FAIL
    SPARKS, LJ
    BYTE, 1995, 20 (02): : 20 - 20
  • [48] WHY LIES FAIL
    EKMAN, P
    BULLETIN OF THE BRITISH PSYCHOLOGICAL SOCIETY, 1985, 38 (NOV): : A104 - A104
  • [49] Why countries fail
    Urdiales Viedma, Maria Eugenia
    CUADERNOS GEOGRAFICOS, 2013, 52 (01): : 405 - 409
  • [50] WHY COMPANIES FAIL
    LABICH, K
    FORTUNE, 1994, 130 (10) : 52 - &
12345