Technology to support immigrant access to social capital and adaptation to a new country

The key to successful adaptation for immigrants in a new country is their social capital, or those resources embedded in their social networks. Research suggests that information and communication technologies (ICTs) foster immigrants’ social capital and facilitate their adaptation. However, it is unclear how recent immigrants use ICTs to develop social capital and how this supports their adaptation needs. We performed semi-structured interviews with thirteen recent immigrants and five long-term immigrants. We found that ICTs and technology-mediated connections: (1) easily addressed immigrants’ settlement needs, (2) minimally addressed their financial and cultural needs, and (3) were not used to address their emotional needs. To support recent immigrants’ adaptation, we suggest ways for ICTs to (1) reduce uncertainty about meeting local-born populations, (2) foster reciprocity among immigrant communities, and (3) facilitate safe resource exchanges. © 2018 Association for Computing Machinery.