Service with a smile

被引:0
|
作者
Campbell, Steve
机构
来源
关键词
D O I
暂无
中图分类号
学科分类号
摘要
引用
收藏
相关论文
共 50 条
  • [21] Obliged to smile: Emotion work in the service sector
    Ranftl, Edeltraud
    FEMINISTISCHE STUDIEN, 2010, 28 (01) : 158 - 161
  • [22] Is "service with a smile" enough? - Authenticity of positive displays during service encounters
    Grandey, AA
    Fisk, GM
    Mattila, AS
    Jansen, KJ
    Sideman, LA
    ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 2005, 96 (01) : 38 - 55
  • [23] Smile! Your Employees Are Watching: How Embodied Cognitions Can Influence Employees' "Service with a Smile"
    Gabriel, Allison S.
    PSYCHOLOGIST-MANAGER JOURNAL, 2012, 15 (02): : 73 - 85
  • [24] Service with(out) a smile: The reproduction of gendered consumer violence
    Yngfalk, Anna Fyrberg
    Fellesson, Markus
    MARKETING THEORY, 2024,
  • [25] BEYOND THE SMILE - IMPROVING SERVICE QUALITY AT THE GRASS ROOTS
    MYERS, K
    BUCKMAN, J
    QUALITY PROGRESS, 1992, 25 (12) : 55 - 59
  • [26] The Significance and Countermeasures of Service with a Smile for the Hotel Customer Management
    Lin, Siqing
    Xiao, Xuejing
    2015 4th International Conference on Social Sciences and Society (ICSSS 2015), Pt 3, 2015, 72 : 178 - 181
  • [27] SMILE: a service for prevention, monitoring and early intervention in psychiatry
    Pollice, R.
    Di Giovambattista, E.
    Ussorio, D.
    Tomassini, A.
    Di Pucchio, A.
    Mazza, M.
    Di Michele, V.
    Roncone, R.
    Casacchia, M.
    JOURNAL OF PSYCHOPATHOLOGY, 2007, 13 (03): : 317 - 323
  • [28] Service with a (smart) smile: networks Jini-style
    Clark, D
    IEEE INTELLIGENT SYSTEMS & THEIR APPLICATIONS, 1999, 14 (03): : 81 - 83
  • [29] Customer relations - Service with a very big smile new
    不详
    HARVARD BUSINESS REVIEW, 2007, 85 (05) : 24 - +
  • [30] "Service with a smile" and emotional contagion: A replication and extension study
    Woo, Ka-shing
    Chan, Bobbie
    ANNALS OF TOURISM RESEARCH, 2020, 80