A study on improvement of airlines' cargo service quality

被引:0
|
作者
Department of Shipping and Transportation Management, National Kaohsiung Marine University, No. 142 Hai-Jhuan Road, Nan-Tzu, Kaohsiung 811, Taiwan [1 ]
不详 [2 ]
机构
来源
J. Aero. Astron. Aviat. | 2013年 / 3卷 / 161-170期
关键词
D O I
10.6125/12-1112-712
中图分类号
学科分类号
摘要
27
引用
收藏
相关论文
共 50 条
  • [21] Ranking airlines' service quality factors using a fuzzy approach: study of the Iranian society
    Nejati, Mehran
    Nejati, Mostafa
    Shafaei, Azadeh
    [J]. INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT, 2009, 26 (03) : 247 - +
  • [22] On an experimental algorithm for revenue management for cargo airlines
    Bartodziej, P
    Derigs, U
    [J]. EXPERIMENTAL AND EFFICIENT ALGORITHMS, 2004, 3059 : 57 - 71
  • [23] The US airlines relative positioning based on attributes of service quality
    Gursoy, D
    Chen, MH
    Kim, HJ
    [J]. TOURISM MANAGEMENT, 2005, 26 (01) : 57 - 67
  • [24] Cargo airlines to test ADS-B
    Nordwall, BD
    [J]. AVIATION WEEK & SPACE TECHNOLOGY, 1998, 148 (01): : 63 - 64
  • [25] Benchmarking the service quality of airlines in the United States: an exploratory analysis
    Min, Hokey
    Min, Hyesung
    [J]. BENCHMARKING-AN INTERNATIONAL JOURNAL, 2015, 22 (05) : 734 - 751
  • [26] The Effect of Service Marketing Mix in Low Cost Airlines: A study of Scoot Airlines Indonesia
    Saputri, Marheni Eka
    Sari, Devilia
    [J]. PROCEEDINGS OF THE 1ST INTERNATIONAL CONFERENCE ON ECONOMICS, BUSINESS, ENTREPRENEURSHIP, AND FINANCE (ICEBEF 2018), 2018, 65 : 588 - 592
  • [27] A Study on Service Innovation and Service Quality Improvement Based on Service Blueprint - A Case in Yansha Outlets
    Feng, Jun
    Wang, Jing
    Gao, Yipei
    Zhou, Linping
    [J]. PROCEEDINGS OF 2013 INTERNATIONAL SYMPOSIUM ON APPLIED ENGINEERING, TECHNICAL MANAGEMENT, AND INNOVATION, 2014, : 282 - 286
  • [28] TURNING THE SERVICE QUALITY APPROACH IN A DIFFERENT DIRECTION: MEASURING THE GROUND SERVICE QUALITY PERCEPTIONS OF AIRLINES BY THE SERVQUAL METHOD
    Yasar, Mehmet
    Ozdemir, Emircan
    [J]. MANAGEMENT RESEARCH AND PRACTICE, 2022, 14 (04): : 5 - 18
  • [29] Quality improvement initiatives in a case management service: case study
    Davies, Deborah J.
    [J]. AUSTRALIAN JOURNAL OF PRIMARY HEALTH, 2015, 21 (01) : 14 - 21
  • [30] A Study of Service Innovation in Airlines Based on Experiential Services
    Ren Xinhui
    [J]. 2008 5TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1 AND 2, 2008, : 426 - 431