How organisations can learn from complaints

被引：0
|
作者：
Vos, J.F.J. [1 ]
Huitema, G.B. [1 ]
De Lange-Ros, E. [2 ]
机构：
[1] Faculty of Management and Organization, University of Groningen, Groningen, Netherlands
[2] Faxion, Leidschendam, Netherlands
来源：
TQM Journal | 2008年 / 20卷 / 01期
关键词：
D O I：
10.1108/09544780810842866
中图分类号：
学科分类号：
摘要：
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页码：8 / 17
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