AICC offers online course

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Official Board Markets | 2003年 / 79卷 / 09期

关键词：

Corrugated paperboard - Packaging - Paper and pulp industry - Paper sheeting - Sales;

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摘要：

Association of Independent Corrugated Converters (AICC) offered its first online customer service training course. The course was offered in 14 modules over a period of four to five months and allowed sheet plant, corrugator plant, and supplier company customer service representatives to improve their customer service skills. Each module addressed skills such as communication, time management, cross-selling/up-selling, and building trust and respect.

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