Exploring customer loyalty as a transit performance measure

被引：0
|
作者：
Foote, Peter J. [1 ]
Stuart, Darwin G. [1 ]
Elmore-Yalch, Rebecca [1 ]
机构：
[1] Market Research Department, Chicago Transit Authority, 120 North Racine Avenue, Chicago, IL 60607, United States
来源：
Transportation Research Record | 2001年 / 1753期
关键词：
Customer assessments - Customer loyalty - Rail service performance - Service quality - Transit performance measure;
D O I：
10.3141/1753-12
中图分类号：
学科分类号：
摘要：
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页码：93 / 101
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