My business is about behaviour. It is the way that people go about their business, both in the office and outside it, that makes it difficult to keep sensitive - maybe even embarrassing - information safe. I spend a fair bit of time reading and researching a variety of sources, not all directly to do with security, and also observing the people around me. This means that when I am out and about, whether it's going to the local supermarket or catching a plane to another country - or any amount of movement in between - I am always collecting information. © 2010 Elsevier Ltd.