The impact of ISO 9000 and TQM on best practice/performance

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作者：

机构：

[1] Prabhu, Vas

[2] Appleby, Alex

[3] Yarrow, David

[4] Mitchell, Ed

来源：

Prabhu, V. | 2000年 / Emerald Group Publishing Ltd.卷 / 12期

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D O I：

10.1108/09544780010318334

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