Knowledge has a way of disappearing...

The pain doesn't usually set in until afterwards; an unexpected situation arises, demanding a quick response. Then the penny drops - the knowledge and experience of the previous production manager, who retired last month, is gone. Knowledge has become indispensable in the race to get ahead of the competition. Irrespective of whether the missing knowledge is about production processes or how to deal with customers - each time an employee leaves a company, the company faces a special challenge. The loss can be minimized with the use of knowledge management tools and methods. However, it is impossible or very expensive to avoid the loss of knowledge completely. So which tools can stem the flow of knowledge out of the company at a reasonable price and prevent the worst problems?