Analysis of phishing emails

This research aims to describe and analyze phishing emails. The problem of phishing, types of message content of phishing emails, and the basic techniques of phishing email attacks are explained by way of introduction. The study also includes a review of the relevant literature on Web of Science and analyzes articles that deal with the threat of phishing attacks and defense against them. Data collected within a time interval of two months from two email accounts of one of the authors of the study was used for the analysis of 200 email messages. Data has been resented in tabular form, to allow further statistical processing using functions such as sum, average and frequency analysis. The core part of the study involved the classification and segmentation of emails according to the main goals of the sent message. The text analytical software Tovek, was used for the analysis, Contribution of the manuscript is in the understanding of phishing emails and extending the knowledge base in education and training in phishing email defense. The discussion compares the results of this research with those of the studies mentioned in the ―Introduction" and ―Literature review" sections. Furthermore, the emerging problems and limitations of the use of text analytical software are described, and finally the issue is devoted to problems with obtaining personal data from recipients’ emails. The ―Conclusion" section summarizes the contributions of this research. © 2021 the Author(s)