E-readiness assessment for public e-services in Morocco

E-government concept is not limited to introduce ICT techniques into public organisations, but it has several facets like conceptions, strategies and knowledge to restructure and strengthen relationship between government and citizens. The aim of this paper is to check whether public e-services in Morocco are adopting ICT activities in efficient manner, to identify their maturity level and assess their e-readiness index. Conducted by the Ministry of Administration and Public service reform, the main goal of this study is to examine the effective factors that impact the e-readiness of national public e-services, and determine obstacles that prevent public administration development. The finding of the study will guide the government to improve the delivery of public e-services, thereby increasing the adoption of ICT in e-government programs.