E-readiness assessment for public e-services in Morocco

被引：0

作者：

Benaddi, Hanane ^{[1
]}

Hannad, Yaacoub ^{[2
]}

El Kettani, Elyoussfi ^{[1
]}

Askour, Mohammed ^{[3
]}

机构：

[1] Univ Ibn Toufail, Dept Informat Modelling & Commun Syst, Partial Differential Equat Spectral Algebra & Geom, Kenitra, Morocco

[2] Natl Inst Stat & Appl Econ, Rabat, Morocco

[3] Minist Adm Reform & Publ Serv, Rabat, Morocco

来源：

ELECTRONIC GOVERNMENT- AN INTERNATIONAL JOURNAL | 2023年 / 19卷 / 04期

关键词：

e-government; maturity model; e-readiness; public e-service; Morocco; E-GOVERNMENT; TRUST;

D O I：

10.1504/EG.2023.131728

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

E-government concept is not limited to introduce ICT techniques into public organisations, but it has several facets like conceptions, strategies and knowledge to restructure and strengthen relationship between government and citizens. The aim of this paper is to check whether public e-services in Morocco are adopting ICT activities in efficient manner, to identify their maturity level and assess their e-readiness index. Conducted by the Ministry of Administration and Public service reform, the main goal of this study is to examine the effective factors that impact the e-readiness of national public e-services, and determine obstacles that prevent public administration development. The finding of the study will guide the government to improve the delivery of public e-services, thereby increasing the adoption of ICT in e-government programs.

引用

下载

页码：492 / 508

页数：18

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