Improving information quality in e-government of Ukraine

Current research in the field of e-government does not take into account the growing problem of the quality of documents in public administration bodies. Recent works on information quality focus on solving technological problems of information support of public administration. However, increasing the efficiency and information systems effectiveness does not ensure the producing high-quality information in terms of its content. Therefore, the problem of information quality, when the main focus is on organisational issues and staff qualifications, is not sufficiently investigated. This paper developed a hierarchical framework for assessing information quality, conducted a study of the quality of documents in public administration authorities and identified the main characteristics of information from the point of view of the management process. The results of the study provide an opportunity to identify the main ways to improve the quality of information used in public administration.