CYBERSECURITY IN TOURISM AND HOSPITALITY MANAGEMENT RESEARCH: CURRENT ISSUES, TRENDS, AND AN AGENDA FOR FUTURE RESEARCH

This paper compares two literature reviews on cybersecurity issues focused on the mature organisations, business and management field, and the embryonic tourism and hospitality area. Hence, we use the general study on the former as a benchmark for the narrower review on the latter, to map the current trends and identify the corresponding gaps. Findings suggest the following topic clusters for future research: (1) machine learning, artificial intelligence, blockchain, big data; (2) fraud and reputation; (3) phishing and social engineering; (4) human security and user education.