Tableau Insights: Visualizing the Spectrum of Credit Card Complaints in the United States (2015-2021)

This paper comprehensively explores credit card complaints in the United States spanning 2015 to 2021, utilizing Tableau's robust visualization capabilities. The primary objective is to unravel insights into multiple dimensions, including trends, geographical patterns, issuer performance, temporal variations, complaint categories, resolutions, and submission channels associated with credit card grievances. Our objective is to identify overarching trends in credit card complaints over the specified period, fostering a nuanced understanding of the dynamic nature of consumer issues. A pivotal aspect of our examination involves geographical analysis, delving into the distribution of complaints across different states to pinpoint regions with higher complaint rates. This geographic scrutiny offers valuable insights into the regional dynamics of credit card-related concerns, providing stakeholders with localized perspectives and facilitating targeted interventions. Temporal patterns are also under our investigative lens as we seek to uncover spikes during specific months or years. This temporal analysis adds a critical dimension to the credit card complaint landscape, offering a nuanced understanding of when particular issues may be more prevalent. By aligning patterns with temporal occurrences, our analysis contributes to a richer comprehension of the cyclical nature of credit card grievances. The study presented in this paper stands to benefit Stakeholders, including financial institutions, regulatory bodies, and consumers alike. It guides informed decision-making, empowering stakeholders to navigate the complexities of credit card challenges. As we navigate through the visual narratives, the symbiotic relationship between data insights and actionable decisions becomes apparent, paving the way for a more transparent, responsive, and robust credit card ecosystem.