The Development of the Lean Six Sigma Readiness Assessment Model for the Hotel Sector

Lean Six Sigma (LSS) implementation still shows a high failure rate. Lack of readiness is one of the causes. Readiness assessment requires special exploration of each sector, including the hotel sector, where there is still no development of an LSS readiness assessment model. This study aims to develop a readiness assessment model for LSS implementation in the hotel sector. Data processing in the readiness assessment model uses the fuzzy logic method, is translated again into linguistic terms using Euclidean distance, and is ranked using the TOPSIS approach. The literature review produced 34 Readiness Factors (RF) that were validated by eight credible hotel practitioners and used as guidelines in conducting LSS readiness assessments in the hotel sector. Case studies were conducted on Hotel A and Hotel B, which showed that Hotel A was "Very Ready" and Hotel B was "Ready" to implement LSS. This research is perhaps the first of its kind in the hotel sector. This research also uses the Delphi method to collect data on the importance level, which may not have been done in collecting data on LSS readiness in any sector.