Using Eye Tracking to Measure User Engagement with a Decision Aid

被引：1

作者：

Alrefaei, Doaa ^{[1
]}

Zhang, Lidan ^{[1
]}

Sankar, Gaayathri ^{[1
]}

Djamasbi, Soussan ^{[1
]}

Tulu, Bengisu ^{[1
]}

Flanagan, Carlie ^{[1
]}

Kalayjian, Adam ^{[1
]}

Ge, Connie ^{[2
]}

Franco, Camarlin ^{[2
]}

Meraj, Shazeb ^{[2
]}

Muehlschlegel, Susanne ^{[3
]}

机构：

[1] Worcester Polytech Inst, Worcester, MA 01609 USA

[2] Univ Massachusetts, Dept Neurol, Chan Med Sch, Worcester, MA 01655 USA

[3] Univ Massachusetts, Chan Med Sch, Dept Neurol Anesthesiol Crit Care & Surg, Worcester, MA 01655 USA

来源：

AUGMENTED COGNITION, AC 2023 | 2023年 / 14019卷

基金：

美国国家卫生研究院;

关键词：

User-centered design; iterative formative studies; retrospective "think-aloud; area of investigation (AOI) maps; user experience design and evaluation; shared decision-making tool;

D O I：

10.1007/978-3-031-35017-7_5

中图分类号：

TP3 [计算技术、计算机技术];

学科分类号：

0812 ;

摘要：

Eye tracking has become the gold standard in measuring human attention and information-processing behavior. As such, eye tracking in mixed-methods user experience (UX) research serves as an invaluable tool to learn about user needs and to create actionable insights for improving product and service design during the development cycle. Here, we discuss the iterative process that we used to improve the design of a decision aid (DA) developed to facilitate shared decision making. We explain the use of eye tracking during this process to examine how users processed the information provided by the DA. We also explain how we used eye tracking in a retrospective "think-aloud" protocol to gain insight about users' needs. Our results show that user reactions captured by eye tracking can not only be used to optimize design decisions but also to gather user feedback about their information processing needs.

引用

页码：57 / 70

页数：14

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