Human performance in the rail freight yard

Human performance in the rail freight yard has been identified as a source of risk for rail freight operations. This is both within the yard itself, and also with train preparation issues leading to incidents on the network. The rail freight yard is an area that has received limited research attention. Over 30 hours of observations were conducted at five major freight yards in Great Britain, along with 30 interviews of rail freight ground staff. Task models, human performance factors and potential solutions that were further explored in a workshop with freight personnel. This analysis led to an understanding of freight yard activities, the impact of freight yard design and environment, and the role external pressures on freight yard performance including upstream planning. The implications are discussed for both current freight operations, and for future technology and process change within the rail freight sector. Human performance in the rail freight yard is critical to safety and performance, but receives little research attention. A structured study included observations in the yard, interviews with ground staff, and a validation workshop. Results include task models, influencing factors, potential solutions and implications for future technology and process change.