Introducing Personas and Scenarios to Highlight Older Adults' Perspectives on Robot-Mediated Communication

被引：0

作者：

Arboleda, Stephanie Arevalo ^{[1
]}

Conde, Melisa ^{[2
]}

Doering, Nicola ^{[2
]}

Raake, Alexander ^{[1
]}

机构：

[1] Tech Univ Ilmenau, Audiovisual Technol Grp, Ilmenau, Germany

[2] Tech Univ Ilmenau, Media Psychol & Media Design Grp, Ilmenau, Germany

来源：

COMPANION OF THE 2024 ACM/IEEE INTERNATIONAL CONFERENCE ON HUMAN-ROBOT INTERACTION, HRI 2024 COMPANION | 2024年

关键词：

telepresence robots; personas; scenarios; older adults; robot-mediated communication;

D O I：

10.1145/3610978.3640659

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Little is known about the expectations of older adults (60+ years old) in robot-mediated communication when leaving aside care-related activities. To bridge this gap, we carried out 30 semi-structured interviews with older adults to explore their experiences and expectations related to technology-mediated communication. We present the results of the collected data through personas that portray three archetype users, Conny Connected, Stephan Skeptical, and Thomas TechFan. These personas are presented in a specific communication scenario with individual goals that go beyond mere communication, such as the desire for closeness (Conny Connected), a problem-free experience (Stephan Skeptical), and exploring affordances of telepresence robots (Thomas Tech-Fan). Also, we provide two considerations when aiming at positive experiences for older adults with robots: balance generalizable aspects and individual needs and identify and challenge preconceptions of telepresence robots.

引用

页码：209 / 213

页数：5

共 37 条

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