A Study on the Service Design of Leisure Campsites in Shanghai Based on Kansei Engineering

As the economy and technology continue to evolve, the era of user-orientation has arrived and designers optimize design outputs by gaining insight into the emotional needs and experiential feelings of users. While Kansei engineering is a science-based approach to user-oriented product development that can be used to model the interaction between emotions and product or service attributes, sustainable service design introduces a new design thinking. Based on an improved Kansei engineering framework, this study assesses satisfaction with existing leisure campsite services, conducts a needs analysis of service design through the Kano model, identifies Kano properties of service attributes and identifies service attributes that need improvement. Finally, an empirical study is conducted in leisure campsite services to test the model and propose sustainable service optimization solutions based on TRIZ theory.