Analytics-enabled escalation management: System development and business value assessment

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作者：
Oberdorf, Felix [1 ]
Stein, Nikolai [1 ]
Flath, Christoph M. [1 ]
机构：
[1] Oberdorf, Felix
[2] Stein, Nikolai
[3] Flath, Christoph M.
来源：
Oberdorf, Felix (Felix.Oberdorf@uni-wuerzburg.de) | 1600年 / Elsevier B.V.卷 / 131期
关键词：
Industry; 4.0;
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