Financing equilibrium in an after-sales service supply chain

被引:0
|
作者
Luo, Qinglin [1 ,2 ]
Luo, Jianwen [2 ]
机构
[1] Changsha Univ Sci & Technol, Sch Econ & Management, Changsha, Peoples R China
[2] Shanghai Jiao Tong Univ, Antai Coll Econ & Management, Shanghai 200030, Peoples R China
基金
美国国家科学基金会;
关键词
Capital constraints; After-sales service; Trade credit; Credit guarantee; Supply chain financing; TRADE CREDIT; CUSTOMER SATISFACTION; CONTRACT TYPE; COMPETITION; MANAGEMENT; RETAILER; DECISION; FLOW;
D O I
10.1007/s12351-024-00849-2
中图分类号
C93 [管理学]; O22 [运筹学];
学科分类号
070105 ; 12 ; 1201 ; 1202 ; 120202 ;
摘要
In recent years supply chain finance plays an important role to enable capital constrained firms secure financing for sustainable operation, especially for small and medium sized enterprises. This paper constructs a Stackelberg model to explore the interaction effect between financing schemes and after-sales service schemes in a supply chain, including a capital-constrained retailer and a well-funded manufacturer. We characterize the optimal decisions for each of the four combinations of two financing schemes and two after-sales service schemes. The results show that the decisions of order quantity and after-sales service level are influenced by the initial capital of the retailer. The retailer on whether to use bank credit, trade credit or both is jointly determined by demand distribution, the initial capital of the retailer, the trade credit interest rate of the manufacturer. Under the same after-sales service scheme, the equilibrium financing scheme is affected by the coefficient of credit guarantee and the initial capital. Furthermore, the results show that the capital constraint could affect who will provide the after-sales service when the shortage of fund brings additional costs.
引用
收藏
页数:30
相关论文
共 50 条
  • [31] Computer Sales and After-sales Service System - Front Office Management Subsystem
    Liu Hongqing
    Liu Yan
    [J]. 2018 5TH INTERNATIONAL CONFERENCE ON ELECTRICAL & ELECTRONICS ENGINEERING AND COMPUTER SCIENCE (ICEEECS 2018), 2018, : 116 - 119
  • [32] After-Sales Service Contracting: Condition Monitoring and Data Ownership
    Li, Cuihong
    Tomlin, Brian
    [J]. M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT, 2022, 24 (03) : 1494 - 1510
  • [33] Research on automobile after-sales service market in mainland China
    Luan, Zhiqiang
    Yang, Baoling
    Chen, Honghua
    [J]. Fifth Wuhan International Conference on E-Business, Vols 1-3: INTEGRATION AND INNOVATION THROUGH MEASUREMENT AND MANAGEMENT, 2006, : 2118 - 2125
  • [34] Signaling New Product Reliability with After-Sales Service Contracts
    Bakshi, Nitin
    Kim, Sang-Hyun
    Savva, Nicos
    [J]. MANAGEMENT SCIENCE, 2015, 61 (08) : 1812 - 1829
  • [35] THE EMERGENCE OF AFTER-SALES SPARE PARTS SUPPLY CHAIN VARIABILITY IN A TELECOM FIRM - A COMPLEX SYSTEM APPROACH
    Flores-Cadena, Mauricio
    Morales-Matamoros, Oswaldo
    Tejeida-Padilla, Ricardo
    Badillo-Pina, Isaias
    De la Cruz Mejia-Tellez, Juan
    [J]. FRACTALS-COMPLEX GEOMETRY PATTERNS AND SCALING IN NATURE AND SOCIETY, 2012, 20 (01) : 1 - 16
  • [36] After-sales service and warranty decisions of a durable goods manufacturer
    Kirkizoglu, Zeynep
    Karaer, Ozgen
    [J]. OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE, 2022, 113
  • [37] Performance measurement systems in after-sales service: an integrated framework
    Gaiardelli, Paolo
    Saccani, Nicola
    Songini, Lucrezia
    [J]. INTERNATIONAL JOURNAL OF BUSINESS PERFORMANCE MANAGEMENT, 2007, 9 (02) : 145 - 171
  • [38] Aligning strategic profiles with operational metrics in after-sales service
    Cavalieri, Sergio
    Gaiardelli, Paolo
    Ierace, Stefano
    [J]. INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT, 2007, 56 (5-6) : 436 - 455
  • [39] USING CHATBOT AS AN AFTER-SALES SERVICE STRATEGY IN PERSONAL INSURANCE
    Ferreira, Juliana Costa
    Tavares, Luciana Martins
    Rocha, Adriano Marques
    Santos, Leandro Lima
    [J]. REVISTA GESTAO & TECNOLOGIA-JOURNAL OF MANAGEMENT AND TECHNOLOGY, 2021, 21 (02): : 211 - 238
  • [40] Assessment of after-sales service behaviors of Ethiopia Telecom customers
    Potluri, Rajasekhara Mouly
    Hawariat, Hailemichael W.
    [J]. AFRICAN JOURNAL OF ECONOMIC AND MANAGEMENT STUDIES, 2010, 1 (01) : 75 - 90