Management of Public Employment Service: Russian and Foreign Experience

The relevance of the study due to the fact that the error of scientific analysis of the situation in labor market on the basis of surveys are many reasons for dissatisfaction of recipients of public services. In this regard, this article aims to identify the necessary criteria for improving the level of satisfaction with the quality of public services. Method of group focused interview was chosen as leading method. Its application allowed to identify the main causes and factors of dissatisfaction with the quality of services. The study identified the "image of a good public service" found a way to improve the perception of the quality of public services. The obtained results supplemented the quantitative assessments of sociological surveys and allowed to develop recommendations for improving the work of state and municipal services. The analysis of the results revealed the absence of a clear linear relationship between the growth of satisfaction with the quality of public services and institutional improvements in the performance of services providing public services. An important conclusion of the study was the recognition of the need to support the institutional transformation of number of marketing activities related to social expectations and socio-psychological state of the recipients of different public services. The study is of practical value for organization of functions of public services by employment services, as well as can be used in the educational process.