FOLLOW-UP OF PRODUCTIVITY ON WORK: TECHNIQUES OF MEASUREMENT OF PERFORMANCE OF WORK

Management systems often present flaw, since those systems don't adopt control indexes like productivity, which prevents form identifying and defining (from both the systematic and systemic point of view) the problems that require taking corrective and mitigating actions [1]. Methodologies such as "Lean Construction" are based on the management of processes, as a way to maximize revenues and minimize costs, here the improvement of productivity becomes an important parameter for the management system; focusing on the verification of both the process and the product, leaving behind the typical tendency of verifying only results, that is the tendency for control techniques [2]. This study pretends to identify the controlling techniques that should be used when referring to productivity as the quality management control index.