An Empirical Study on the Customer Satisfaction in Internet Banking

被引：0

作者：

Kurtuldu, Huseyin Sabri ^{[1
]}

Karatas, Melis ^{[1
]}

机构：

[1] Karadeniz Tech Univ, Iktisadi & Idari Bilimler Fak, Isletme Bolumu, Trabzon, Turkey

来源：

ISTANBUL UNIVERSITY JOURNAL OF FACULTY OF POLITICAL SCIENCES-SIYASAL BILGILER FAKULTESI DERGISI | 2005年 / 33期

关键词：

Internet Banking; Customer's Preferences;

D O I：

暂无

中图分类号：

D0 [政治学、政治理论];

学科分类号：

0302 ; 030201 ;

摘要：

This study aims to analyze customer's preferences in internet banking, to determine the factors effecting customer's attitude concerning transaction and process in internet banking, and to identify the factors from the view of customer's characteristics effecting customer's attitude as well as sources of these factors, results of analysis imply that significance of these factors varies according to customer's characteristics.

引用

页码：29 / 44

页数：16

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