Knowledge conversion at the knowledge management and SECI Model: a field study in services sector

The fundamental objective of this study is to explain the SECI Model as a knowledge conversation method and to set forth the effects of its four sub-dimensions over the knowledge management performance. The research has been conducted on services sector based on data collected from eight different companies in Istanbul. Two scales which measure the sub-dimensions of SECI Model and the perceptions of employee's knowledge management performance were used. These sub-dimensions of SECI Model and the effects of dimensions on knowledge management performance were analyzed and explained. As a result of this research, the performance of workers' on the four different aspects of knowledge conversation has been revealed. Besides, it is detected that three of these four aspects are influential on the knowledge management performance. However, the study could not figure out any meaningful relationship between the fourth dimension of SECI (which is tacit to tacit knowledge conversion) and knowledge management performance.