A Study of Impact of Demographic Variables on Quality of Work Life among Employees of Service Sector

Introduction: Human capital is the main asset of the service sector companies. The success of any organization depends on how it attracts recruits, motivates, and retains its workforce. Organizations need to be more flexible so that they develop their talented workforce and gain their commitment. Thus, organizations are required to retain employees by addressing their work life issues. Quality of work life is important criteria that need to be focused by the organisations to achieve higher productivity and business goals and retain the employees. Quality of Work Life refers to the favorableness and unfavorableness of a job environment for the individual. Purpose: This research work aimed to find out the impact of age, income, gender and experience on Quality of Work Life of Service sector employees. Design and Methodology: The study is broadly based on primary data collected from a sample of 508 respondents by using convenience sampling from employees of Service sector in Indore.. T-test and One way Anova was used for data analysis. Results -Study revealed that there is a significant difference in QWL of employees of service sector with respect to age, gender, experience and income.