SOCIAL CONTROL AS A MECHANISM FOR IMPROVING THE QUALITY OF PUBLIC AND MUNICIPAL SERVICES

被引：0

作者：

Akulich, M. M. ^{[1
]}

Batyreva, M. V. ^{[1
]}

机构：

[1] Tyumen State Univ, Dept Gen & Econ Sociol, Semakova Str 10, Tyumen 625003, Russia

来源：

RUDN JOURNAL OF SOCIOLOGY-VESTNIK ROSSIISKOGO UNIVERSITETA DRUZHBY NARODOV SERIYA SOTSIOLOGIYA | 2013年 / 04期

关键词：

public and municipal services; monitoring; quality; social control;

D O I：

暂无

中图分类号：

C91 [社会学];

学科分类号：

030301 ; 1204 ;

摘要：

The article presents the main results of the monitoring of the public and municipal services quality that has been conducted with the participation of the authors since 2011. The authors consider such a research as one of the most effective ways of social control over the authorities. Such studies and the use of their results in management improve the quality of public and municipal services.

引用

页码：104 / 116

页数：13

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