INFORMATION-SYSTEMS MANAGEMENT ISSUES IN THE REPUBLIC-OF-CHINA FOR THE 1990S

This study surveyed the information system management issues for the 1990s as perceived by the leading EDP users of the Republic of China (Taiwan). Responses were obtained from 297 people, of which 72% were senior IS managers. The R.O.C. respondents are equally concerned about management and technology related issues both currently and in the future (in the next 3-5 years). With respect to management related issues, IS strategic planning, goals alignment, and competitive advantages are currently (and will continue to be) on the top list of IS managers. Respondents also perceive that top management support is (and will continue to be) crucial for the IS department to achieve its mission. They believe that there is a continual need to close the communication gap between end users and the IS department. In terms of technology related issues, IT infrastructure, systems integration, security and control, and software development quality, are currently important, and they are expected to become more important in future. Computerization of routine work was found to be currently important, however its relative importance is expected to decrease. Systems friendliness is (and is expected to be) important for overcoming the resistance to change in both end users and top management.