Systems Design and Strategies Development for Knowledge Management in Non-Governmental Organisations

Organisational learning is becoming more important in Non-Governmental organisations (NGOs). NGOs consider it seriously due to the demand of accountability. Most research on organisational learning in NGOs is related with the issue of evaluations and accountabilities. However, it is hard to find studies attempting to connect organisational learning and Information and Communications Technology (ICT). This study provides new ways of managing ICT to ensure improved accountability, transparency, and learning. Knowledge Management (KM) has the same purpose as organisational learning, but KM is different in terms of emphasising use of ICT in generating and learning of knowledge. This paper provides extensive understanding of both KM and the context of NGOs. Based on these findings, differentiated system designs and strategies are suggested. The main purpose of this paper is to develop differentiated KM strategies for NGOs, in order to raise awareness and initiate extensive discussions on KM strategies for NGOs.