THE ROLE OF FACE SITUATION AND ATTITUDINAL ANTECEDENTS IN CHINESE CONSUMER COMPLAINT BEHAVIOR

被引：17
|
作者：
CHIU, CY
TSANG, SC
YANG, CF
机构：
来源：
JOURNAL OF SOCIAL PSYCHOLOGY | 1988年 / 128卷 / 02期
关键词：
D O I：
10.1080/00224545.1988.9711360
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
引用
收藏
页码：173 / 180
页数：8
相关论文
共 50 条
  • [41] THE EFFECTS OF SITUATIONAL AND PERSONAL CHARACTERISTICS ON CONSUMER COMPLAINT BEHAVIOR IN RESTAURANT SERVICES
    Kim, Jong-Hyeong
    Chen, Joseph S.
    JOURNAL OF TRAVEL & TOURISM MARKETING, 2010, 27 (01) : 96 - 112
  • [42] COMPLAINT BEHAVIOR - ANALYSIS BY DEMOGRAPHICS, LIFE-STYLE, AND CONSUMER VALUES
    MORGANOSKY, MA
    BUCKLEY, HM
    ADVANCES IN CONSUMER RESEARCH, 1987, 14 : 223 - 226
  • [43] Antecedents of consumer purchase intention and behavior towards organic food: the moderating role of willingness to pay premium
    Munaqib, Peerzada
    Islam, Sheikh Basharul
    Darzi, Mushtaq Ahmad
    Bhat, Mohd Abass
    Al Lawati, Essam Hussain
    Khan, Shagufta Tariq
    BRITISH FOOD JOURNAL, 2025, 127 (02): : 779 - 800
  • [44] Public face and private thrift in Chinese consumer behaviour
    Lin, Li
    Xi, Dong
    Lueptow, Richard M.
    INTERNATIONAL JOURNAL OF CONSUMER STUDIES, 2013, 37 (05) : 538 - 545
  • [45] Antecedents of Consumer Economic Nationalism: The Role of Need for Cognition and Cosmopolitanism
    Yang, Yanjiao
    Farrell, Carlyle
    Lin, Xiaohua
    JOURNAL OF GLOBAL MARKETING, 2022, 35 (02) : 148 - 168
  • [46] Antecedents and Occupational Attitudinal Consequences of Meaningful Work During the COVID-19: An Investigation of Chinese Nurses
    Meng, Liang
    Wang, Xu
    Du, Juan
    Lin, Xinyue
    Zhang, Xiaoshuang
    Lu, Xiang
    SAGE OPEN, 2023, 13 (04):
  • [47] Motivation, capacity and opportunity to complain: Towards a comprehensive model of consumer complaint behavior
    Morel, KPN
    Poiesz, TBC
    Wilke, HAM
    ADVANCES IN CONSUMER RESEARCH, VOL XXIV, 1997, 24 : 464 - 469
  • [48] Consumer's complaint behavior between Indonesian and non-Indonesian in the hotel
    Machiko, Y.
    Ivena
    Kristanti, M.
    Jokom, R.
    PROMOTING CREATIVE TOURISM: CURRENT ISSUES INTOURISM RESEARCH, 2021, : 509 - 515
  • [49] A study of Japanese consumer complaint behavior : Examining the negative experiences of service employees
    Kiriu, Masayuki
    Iriyama, Shigeru
    Ikema, Iiri
    INTERNATIONAL JOURNAL OF PSYCHOLOGY, 2016, 51 : 301 - 301
  • [50] ROLE OF RISK IN CONSUMER BEHAVIOR
    TAYLOR, JW
    JOURNAL OF MARKETING, 1974, 38 (02) : 54 - 60
12345