CUSTOMER-SERVICE TRAINING IN ACADEMIC-LIBRARIES

被引：4

作者：

ARTHUR, G

机构：

[1] Jerome Library, Bowling Green State University, Bowling Green

来源：

JOURNAL OF ACADEMIC LIBRARIANSHIP | 1994年 / 20卷 / 04期

关键词：

D O I：

10.1016/0099-1333(94)90102-3

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

In recent years libraries and academia have become increasingly interested in customer service and Total Quality Management issues. Reflecting these interests, academic librarians have implemented a variety of customer-service training programs. This article profiles selected customer-service training programs and popular customer-service videos.

引用

页码：219 / 222

页数：4

共 50 条

[41] ACADEMIC-LIBRARIES - STATISTICS AND STANDARDIZATION
SURIYA, M
ELAVAZHAGAN, K
STANDARDIZATION IN LIBRARY AND INFORMATION WORK AND SERVICES, 1989, : 172 - 176
[42] SELECTION METHODOLOGY IN ACADEMIC-LIBRARIES
EDELMAN, H
LIBRARY RESOURCES & TECHNICAL SERVICES, 1979, 23 (01): : 33 - 38
[43] ACADEMIC-LIBRARIES AND THE RITUALS OF KNOWLEDGE
PLUM, T
RQ, 1994, 33 (04): : 496 - 508
[44] ENROLLMENT AND THE FUTURE OF ACADEMIC-LIBRARIES
BUDD, JM
ROBINSON, DG
LIBRARY JOURNAL, 1986, 111 (15) : 43 - 46
[45] CHANGING FORTUNES OF ACADEMIC-LIBRARIES
TAYLOR, AR
SCHOLARLY PUBLISHING, 1978, 10 (01): : 45 - 53
[46] CHANGING ENVIRONMENT OF ACADEMIC-LIBRARIES
LYNCH, BP
COLLEGE & RESEARCH LIBRARIES, 1978, 39 (01): : 10 - 14
[47] TELECOMMUNICATIONS STRATEGIES FOR ACADEMIC-LIBRARIES
KINNEY, T
BULLETIN OF THE AMERICAN SOCIETY FOR INFORMATION SCIENCE, 1990, 16 (05): : 12 - 13
[48] MANAGING INNOVATION IN ACADEMIC-LIBRARIES
DRAKE, MA
COLLEGE & RESEARCH LIBRARIES, 1979, 40 (06): : 503 - 510
[49] TIME MANAGEMENT IN ACADEMIC-LIBRARIES
GOTHBERG, HM
RIGGS, DE
COLLEGE & RESEARCH LIBRARIES, 1988, 49 (02): : 131 - 140
[50] PRICING POLICIES IN ACADEMIC-LIBRARIES
KING, DW
LIBRARY TRENDS, 1979, 28 (01) : 47 - 62

← 1 2 3 4 5 →