CUSTOMER-SERVICE TRAINING IN ACADEMIC-LIBRARIES

被引：4
|
作者：
ARTHUR, G
机构：
[1] Jerome Library, Bowling Green State University, Bowling Green
来源：
JOURNAL OF ACADEMIC LIBRARIANSHIP | 1994年 / 20卷 / 04期
关键词：
D O I：
10.1016/0099-1333(94)90102-3
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
In recent years libraries and academia have become increasingly interested in customer service and Total Quality Management issues. Reflecting these interests, academic librarians have implemented a variety of customer-service training programs. This article profiles selected customer-service training programs and popular customer-service videos.
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页码：219 / 222
页数：4
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