Performance evaluation of two Markovian retrial queueing model with balking and feedback

In this paper, we consider the performance evaluation of two retrial queueing system. Customers arrive to the system, if upon arrival, the queue is full, the new arriving customers either move into one of the orbits, from which they make a new attempts to reach the primary queue, until they find the server idle or balk and leave the system, these later, and after getting a service may comeback to the system requiring another service. So, we derive for this system, the joint distribution of the server state and retrial queue lengths. Then, we give some numerical results that clarify the relationship between the retrials, arrivals, balking rates, and the retrial queue length.