APPLICATION OF A QUALITY MANAGEMENT TOOL (8D) FOR SOLVING INDUSTRIAL PROBLEMS

被引：2
|
作者：
Broday, Evandro Eduardo [1 ]
Andrade Junior, Pedro Paulo [1 ]
机构：
[1] Fed Technol Univ Parana UTFPR, Curitiba, Parana, Brazil
来源：
INDEPENDENT JOURNAL OF MANAGEMENT & PRODUCTION | 2013年 / 4卷 / 02期
关键词：
8D; Quality Management; Quality Tools; Knowledge Transfer;
D O I：
10.14807/ijmp.v4i2.74
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
The proposed article aims to develop and implement a management tool using the 8D quality for solve problems. In methodological terms, the research was developed in a European multinational accomplished through a case study presents the steps used by the company to adapt the tool 8D, as required by the same. In terms of results it was found that, through the transfer of knowledge from senior management to employees, showing the correct application of the tool 8D, time to resolution of the problems can be 30% lower.
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页码：377 / 390
页数：14
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