Utilizing the balanced scorecard for performance measurement of knowledge management

被引：6

作者：

Hsiao, Tien-Hui ^{[1
]}

Wen, Yuan-Feng ^{[2
]}

机构：

[1] Leader Univ, Dept Food & Beverage Management, Tainan 70970, Taiwan

[2] Natl Kaohsiung Marine Univ, Dept Logist Management, Kaohsiung 81157, Taiwan

来源：

JOURNAL OF STATISTICS & MANAGEMENT SYSTEMS | 2011年 / 14卷 / 02期

关键词：

Knowledge management; Balanced Scorecard; Performance measurement; Strategy;

D O I：

10.1080/09720510.2011.10701563

中图分类号：

O21 [概率论与数理统计]; C8 [统计学];

学科分类号：

020208 ; 070103 ; 0714 ;

摘要：

Knowledge management (KM) is important if firms are to achieve and sustain a competitive advantage. However, measuring KM performance over time can be quite complex due to the inherent uncertainty of the exercise. The main purpose of this article is to explore integrated performance-measurement systems that evaluate financial and non-financial performance of a knowledge-management system. To achieve this, the concept of KP methodology is integrated in a knowledge-management system with the Balanced Scorecard (BSC) to present a model that can be used by firms to link resources and business activities to the firm's strategic objectives. The study presents examples of how firms can apply this integrated performance measurement system to knowledge management.

引用

页码：411 / 426

页数：16

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