Emergency Services Received By the Patients with the Standard Protocol of Emergency Room

Emergency Services are life saving measures for critically ill patients. If critically ill patients are not treated on time, the morbidity rates are likely to increase day by day. Hence, appropriate emergency care should be provided in each Emergency Department of the hospitals. This study intends to assess the Emergency Services provided to the patients in the Emergency Room of a hospital and also assess the level of patient satisfaction regarding the Services received. Aims: To identify the services received by the patients in the emergency room and to find out the patient satisfaction regarding the services received and to associate satisfaction level of emergency services with selected demographic variables. Settings and Design: Emergency department of a selected medical college hospital, Mangaluru and a Cross sectional descriptive study design. Material and Methods: A protocol based checklist of Emergency Services and a Semantic Differentiation scale to assess the satisfaction level of emergency services. Statistical analysis used: Frequency, Percentage, Mean, Standard Deviation and Chi-Square for association. Results: The major findings of the study shows that out of 60 patients 55% rated the services available as very good, 43% as good & 2% as satisfactory and with regard to satisfaction level, 90% patients were satisfied regarding the Emergency Services received in an Emergency Room. Conclusions: Pooled results showed that majority of the patients were satisfied with the emergency Services received and rated the available services as very good. Hence it reveals that the health care professionals of the selected hospital followed the emergency protocol of the hospital.