Knowledge management modeling in public sector organizations: a case study

Purpose - The purpose of this paper is to describe the successful use of a knowledge management ( KM) model in a public sector organization. Design/methodology/approach - Building on the theoretical foundation of others, this case study demonstrates the value of KM modeling in a science-based initiative in the Canadian public service. Findings - The Inukshuk KM model, which comprises the five elements of technology, leadership, culture, measurement, and process, provides a holistic approach in public service KM. Practical implications - The proposed model can be employed by other initiatives to facilitate KM planning and implementation. Originality/value - This the first project to consider how KM models may be implemented in a Canadian public service environment.