PROBLEM-SOLVING WORKSHOP BASED ON TOTAL QUALITY MANAGEMENT (TQM) PRINCIPLES

被引：0

作者：

LYNCH, R ^{[1
]}

KEATING, LR ^{[1
]}

机构：

[1] UNIV HOUSTON LIB,DEPT SERIALS,HOUSTON,TX 77004

来源：

SERIALS LIBRARIAN | 1995年 / 25卷 / 3-4期

关键词：

D O I：

10.1300/J123v25n03_43

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

While quality has long been an issue in libraries, total quality management (TQM) incorporates a structured approach to problem solving and has proven to be an effective vehicle for systemizing quality in libraries. Following a brief overview of the infrastructure required for TQM, systematic problem solving is discussed in depth Examples illustrating the TQM seven-step problem solving process are presented.

引用

页码：353 / 356

页数：4

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